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FAQs

HOW LONG WILL SHIPPING TAKE?

For USA, most of the items it would usually take 10-15 business days, however sometimes due to high demand of and the busy season, please allow 15-20 business days for delivery.

Rest Of The World - It takes a bit longer for the rest of the world because it takes time to ship the items outside of US.

If your order hasn’t arrived in the estimated delivery times, please contact our support team at support@gobeyondbasics.com

If your order hasn't arrived within 30 business days of the date of original purchase, contact our support team for a full refund of your purchase.

(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).

WILL I RECEIVE A TRACKING NUMBER?

U.S orders will be shipped via USPS with tracking numbers.

Tracking numbers will not be available for GIVEAWAY products.

INTERNATIONAL orders will be fulfilled from our oversea fulfillment centers.  This format of shipping does not include tracking numbers that function outside the United States. They will track the progress of the package through the origin country, but once the package is in the air it will no longer work.  We can provide you the international tracking number upon request.

I ORDERED MORE THAN 1 ITEM, AND I HAVE ONLY RECEIVED ONE ITEM, WHY IS THAT?

Since we have a few warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once…they will get to you! :-)

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL ... WHAT'S GOING ON?

Please make sure your email is correct when you place an order. Kindly check your SPAM folder to see if your confirmation email was sent there.

THERE ARE NO SHIPPING METHODS AVAILABLE FOR MY CART OR DESTINATION

Some of FREE products are LIMITED to 1 order per customer, so if you receive this message, please kindly check your order cart. If you want to order more than 1 FREE products, you might have to place another order. 

I WANT TO CHANGE MY ORDER / ADDRESS, CAN I?

Though we highly encourage you double check sizes and addresses prior to placing an order with us, we fully understand that things come up and mistakes can be made.  We process orders the same day they are placed.  If a change needs to be made to your order please contact us at support@gobeyondbasics.com ASAP and we will do our best to accommodate that change, BUT we can not make any promises.  If the item(s) has already been shipped from our fulfillment center we cannot make changes to the order.
In that case, you can send the wrong item to our corporate offices and once received we can send out a corrected item.

I HAVE A QUESTION ON MY ORDER OR ON YOUR STORE THAT IS NOT YET ANSWERED HERE, HOW DO I GET A HOLD OF YOU?

Please contact us here and we'll respond as soon as we can!